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© 2016 -That roller door bloke

No Fix – Discounted Fee Overview

If you decide not to proceed with a repair - there is no repair charge.

You will only be charged for our Callout, Inspection & Diagnosis.

We make it our business to be honest with our customers, therefore you can be assured that our diagnosis is always correct and our repair fee will be very fair & reasonable.

In the event that you decide not to proceed with a more expensive repair or we do not possess the necessary parts to fix a problem, and that the item is not beyond economic repair (see below), only a callout, inspection & diagnosis fee is charged for that service & you may get it repaired in the future or obtain a second opinion.

It’s that simple.

What if you, the customer prefers not to proceed?

If a problem has been diagnosed and a solution offered, but you choose not to proceed then it’s only fair for us to charge for our service which you chose to engage which includes the time spent on site up to that point.

(major components that are not included - eg. locks, motors & parts, pcb's, weather seals etc)

What happens in the event of “can’t find remotes” or “don’t have the keys”?

If we are unable to resolve the problem because you cannot find keys, remotes, user manuals or original invoices for warranty claims

- you will still be charged for the time spent on site up to that point unless booking is cancelled with reasonable notice.

Problem caused by a 3rd Party or other device?

If you are having problems with a third party installer or device such as an alarm system or faulty wireless door bell or similar interference causing device or building structure issue such as a ceiling resting on the roller door - but where we are able to diagnose the fault, you will be charged for the time spent on site up to that point, regardless of whether another party accepts responsibility for the fault. We will however be happy to recommend & talk to your choosen repairer to demonstrate the problem to them in terms they understand, which will usually result in eventual resolution of the problem.

Your Repair & Automation Specialist

- Every Installation of new Automatic Motors

Includes our full garage door service & repair (normally $155)

Factory backed motor warranty

6 months free in home warranty (extendable for upto 5 years)

Complete - Motor Replacement

or Manual to Automatic Conversions

Roller Door Motors - $595.00inc GST

Sectional / Panel Door Motors - $695inc GST

(See below for installation package)

$155 includes - Callout + Inspection + Repairs

All garage door repairs & servicing

Includes lubricants & consumables - plus our No Fix No Charge* policy

(components not included - eg. batteries, locks, motors, circuit boards, weather seals etc)


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